Refund policy

Returns and change of mind

Please contact Australian Made Packaging promptly if you need to request a return. Common stocked items may be accepted when they are unused, in resellable condition and the request is made within a reasonable period. Approval depends on the item and its condition.

Custom-made, special-order or customer-specific goods cannot normally be returned for change of mind. This does not affect rights available under the Australian Consumer Law.

Damaged, faulty or incorrect goods

Inspect the order when it arrives and contact us as soon as possible if goods are damaged, faulty or incorrect. Include the order number and a clear description. We may request photos so we can assess the issue and arrange the practical next step.

For an incorrect item, our first priority is to arrange the correct replacement. For a shortage, we will confirm whether the missing quantity should be sent separately, held for collection or placed on backorder.

How to contact us

Email sales@austmadepackaging.com.au or call (03) 9877 4888 during business hours. Please do not return goods before receiving return instructions.